Effective Date: October 12, 2020
Mail: Johnson & Johnson Innovation Center,
[email protected] 2450 Holcombe Boulevard Houston,
Phone: (888) 200-5492
Email: [email protected]
We collect information from you both when you provide it voluntarily and automatically when you access or use the Digital Platform. We may also collect personal information from your employer, health plan, and care team, which may consist of physicians, other health care professionals, and support personnel.
We may collect the following categories of Personal Information from you, depending on your interactions with the Digital Platform and the choices you make:
|Information collected through use of the Digital Platform|
|Categories of Information||Description of Category||How We Use This Information|
|Account Registration Information||This is the Personal Information that is provided by you or collected by us to enable you to login and access your account and the Digital Platform. This may include your name, address, email address, phone number, date of birth, gender, and health information.||To determine your eligibility to use the Digital Platform.To communicate with you through the Digital Platform, including with respect to order information.To respond to your questions and requests.To create, maintain and personalize your account with us.To provide customer support.To notify you about changes to the Digital Platform.To allow you to participate in interactive features of the Digital Platform when you choose to do so.To contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.To provide you with more relevant content and advertisements.To perform other duties as required by law.To gather analysis and assess trends and interests.|
|Protected Health Information||The Digital Platform may access and process PHI submitted by you or by your care team. Our collection, use and disclosure of PHI are governed by separate terms and conditions between Vivante Health and our customers, as well as by our HIPAA Notice of Privacy Practices. PHI should only be submitted through the Digital Platform as permitted or required for use of the Digital Platform.The PHI we may collect from you, your employer, health plan, and your care team may include:Medical insurance details; Information about physical and mental health conditions and diagnoses;Treatments for medical conditions;Genetic information;Family medical history; andMedications an individual may take, including the dosage, timing, and frequency.||To determine your eligibility to use the Digital Platform.To provide, maintain, personalize and improve the Digital Platform.To create, maintain and personalize your account with us.|
|Feedback and Correspondence||We may collect the Personal Information you provide when you contact us with questions, feedback, or otherwise correspond with us online.||To communicate with you through the Digital Platform.To respond to your questions and requests.To provide customer support.|
|Demographic Data||We may collect the following Personal Information when you submit reviews or otherwise post through the Digital Platform: Date of birthGenderState/RegionPreferences||To determine your eligibility to use the Digital Platform.To provide, maintain, personalize and improve the Digital Platform.To provide customer support.To monitor the usage of the Digital Platform.To gather analysis and assess trends and interests.|
|Location Information||We may collect general location information if you use features on the Digital Platform that provide location-based services.||To provide you with location-based services.To monitor the usage of the Digital Platform.To gather analysis and assess trends and interests.|
We may use Personal Information to create anonymized and/or aggregated data that is no longer associated with individuals or with our customers. We may use and share this information for our lawful purposes.
We share non-Personal Information with third parties at our discretion, which may include the sharing of usage and aggregate data with your employer.
We may share your Personal Information with certain third parties who we engage to help us run our business and perform the services, including under the following circumstances:
Additionally, we will share your Personal Information with third parties where required by law, where it is necessary in connection with the Digital Platform, or where we have another legitimate interest in doing so.
If we are subject to a merger or acquisition with/by another company, we may share information with them in connection with the transaction.
We have put in place commercially reasonable security measures designed to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration of your Personal Information. While we are committed to protecting your Personal Information, please understand that information communicated over the Internet is never 100% safe and secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk.
Marketing Preferences. You can opt out from receiving future marketing communications from us at any time by using the unsubscribe function in the email you receive from us, or contacting us as set forth under “How to Contact Us” above. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, asking you to review a product or service you have ordered, or notifying you of product recalls. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.
Cookies. As noted above in “The Information We Collect” above, you can choose whether to accept cookies by changing the settings on your browser or device. However, if you choose to disable cookies, your experience with the Digital Platform may be impaired and some features may not work as they were intended.
To the extent applicable, you can choose to limit the data that third party services (e.g., social media platforms) share with us using the options provided to you by the applicable third party service (for example, the options provided by a third party social media platform when you connect your social media account with the Digital Platform). You can also disconnect your use of the Digital Platform from the third-party service at any time using the options provided to you by the applicable third-party service. Please note, however, that if you disconnect from the third-party service, that will not delete the data we may have previously collected while you were connected.
We are required by the California Consumer Privacy Act of 2018 (“CCPA”) to provide this CCPA Notice to California residents to explain how we collect, use and share their personal Information, and the rights and choices we offer California residents regarding our handling of their personal information. We do not sell personal information.
This CCPA Notice does not apply to any Protected Health Information (“PHI”). This is because PHI is subject to the federal Health Insurance Portability and Accountability Act (“HIPAA”).
If you wish to exercise any such rights listed above, please contact us by:
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. Please understand that we are required to verify your request and may require you to provide some information to enable us to carry out such verification. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.
Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Vivante Health is a US-based provider, and our infrastructure – including databases and applications that handle and store Personal Information – is hosted in the US. As a result, it is necessary for us to transfer Personal Information to the United States to provide our services to users, pursuant to our relevant agreements with users and/or their employers.
The Digital Platform is not intended for use by children under the age of 13. By using the Digital Platform, you represent that you are at least 13. If you do not meet this age requirement, please do not access or use the Digital Platform.
If we learn that we have collected Personal Information from a child under the age of 13, we will take reasonable steps to delete it, unless we are legally obligated to retain such information. If you believe that we have collected information from a child under the age of 13, please contact us through one of the methods listed under “How to Contact Us” above.
Digital Platform may contain links to third-party websites. We have no control over how these websites collect your information and are not responsible for the content, privacy policies, actions, or security of these websites. Please make sure to read the privacy statements of these other websites that collect your Personal Information.